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Troubleshooting & Repairs

You wake up in the morning and “Oh No!” part of your electrical system is not working. What do you do? We can help. The first thing you should do is check your circuit breakers (or fuses) and Ground Fault Circuit Interrupter (GFCI) outlets to see if one is tripped. If one of your circuit breakers is tripped, try resetting it by turning it all the way off and then back on. If a GFCI is tripped, push the reset button. If it stays on it may seem that your problem is solved. But wait. Why did the circuit breaker or GFCI trip in the first place? It is more than likely just doing its job protecting your family from electric shock and the internal wiring in your home from dangerous overheating. But more importantly, you need to know now WHY this is happening and how it can be fixed. The troubleshooting experts at Big Island Electric will not only help you identify all of the symptoms, but will prescribe a cure for your electrical problems and solve them for good right on the spot.

If you checked the circuit breakers and GFCIs and you have no power or it seems like ½ of the house is not working, it is a good idea to call the utility company (HELCO) at this time to report the problem. The utility company, in most cases, will send out a line crew within an hour or two, day or night to check to make sure that they are providing the correct power at the first connection of your meter box. (Note: The power company connection is the end of their responsibility. The meter box and the panel/fuse box are your responsibility.) Many times this will solve the ½ power or no power problem. If the power comes back on, you still may want to contact the friendly customer service people at Big Island Electric, and get on the schedule to have your electrical system and panel inspected by one of our Professional Service Technicians. This would also be a good time to ask about a whole house generator system to keep you from being in the dark in the future!

If our helpful tips did not solve your electrical problems, then call (808) 329-2660 to schedule one of our Professional Service Electricians to the rescue. You can be assured that your electrician will be a clean, neat company employee who does not smoke, is drug free and has passed both national and local criminal background checks for your family’s safety. With our state-of-the-art diagnostic tools and years of experience specializing in servicing homes like yours, you can rest assured that once the problem is identified, the repair will be made with the highest quality materials available on the market today. We refuse to cut corners or install inferior parts into the most critical system in your home, the electrical system. With that said, we guarantee everything we do and strive to help you feel that when you invite the team at Big Island Electric to service your home, you have chosen the right company to partner with for all of your home’s electrical needs.